Orders are processed within 1-3 business days. (Business days are M-F and do not include weekends or holidays.)
We ship ALL PACKAGES with delivery confirmation or with a tracking number.
Please be sure to use a delivery address that has a secure location where the carrier can leave your package.
If your order arrives and you find there is a missing or damaged item(s) please contact us within 7 business days of receipt of your package. If the product(s) was damaged during shipping please let us know if the packaging was damaged so that we can file a claim with the carrier. Please be sure to keep all packaging as it is required for freight claims.
Lost, Undeliverable or Refused Packages:
If your tracking number indicates that your package has been delivered and you can’t find your package, be sure to check everywhere. Carriers have been known to hide packages behinds plants/bushes, under trees, at the back door, inside your garage or with the neighbors. In apartment complexes, carriers have been known to leave packages with the leasing office or management building. Please contact the carrier to inquire about where they left your package.
if weight is in 0~2kg ,we will ship item by epacket.
How long does it take for an ePacket to be delivered?
Estimated Delivery Time to Mexico: 20 working days
2. Estimated Delivery Time to Russia, Saudi Arabia and Ukraine: 7- 20 working days
3. Estimated Delivery Time to other countries: 7 – 30 working days.
4.Estimated Delivery Time to USA UK : 7-15 working days
Note: The above time is the average arrival time for ePacket. Some of the parcels may be delayed by holidays, bad weather or other reasons. In most cases, it should arrive in two months. Better contact China EMS as soon as possible if you couldn’t receive it within two months as it’s not normal.
if weight is over than 2kg, we will ship item by express ( fedex dhl ups .etc).