Returns & Exchanges

wish-buy wants you to be happy with your order. If you’re happy, wish-buy’s happy.

If, for whatever reason, you’re not completely satisfied, you have 14 days to return items for a refund or exchange when you received item.

pls feel free contact us , we also will give feedback to our goods factories.

Conditions of return:

wish-buy wants you to be happy with your order: If you’re happy, wish-buy’s happy. To make life as easy as possible, you just need to check the relevant section on this page and follow the instructions. However, please be aware that we can only accept your goods if they are returned in accordance with this policy.

The goods must be returned unwashed, unworn with all labels and tags left attached. wish-buy asks that you try the garment when you are not wearing fragrance, deodorant or make-up to avoid leaving marks or scent. Footwear will only be accepted if returned to us unworn and in its original unmarked and undamaged box. Goods will not be accepted if they are returned in any other condition.

Swimwear cannot be returned unless their hygiene stripe is attached. Underwear, briefs, earrings, personal grooming products, tailored or personalised goods are non-returnable. Unfortunately, bridal, fine jewellery and rugs cannot be return to store.

Lingerie may only be returned in original condition. For health and hygiene reasons we are unable to exchange or refund lingerie unless tags are still in place and packaging remains undamaged. Please ensure that briefs are tried on over your own lingerie, we will not accept returns that have been damaged or worn.

Items with a seal tag will only be accepted where the seal tag remains attached and undamaged. Goods will not be accepted if they are returned in any other condition.

other item also only be returned in original condition

If you are eligible, we can only process a refund with proof of purchase onto the original card used to pay for the goods. If you paid using a gift card, we will refund the amount onto a gift card. As long as you send the goods back to us in accordance with the Conditions of Return, wish-buy will refund your order within 3 days of receiving the goods. Customers in the EU will also have the cost of standard delivery refunded.

Your right to cancel:

You have the right to cancel your contract within 14 days of receipt of the goods. The easiest way to do this is to return the goods to us (making sure they are returned in accordance with “Conditions of Return”, above). If you are unable to return the goods to us before the 14 day period has expired you need to let us know of your intention to cancel within the 14 day period.

Exchanges:

You have 14 days from the date of receiving your goods to request an exchange. Upon receiving your goods, we will send you the new exchanged items within 14 working days. Any items sent for exchange must be in accordance with the Conditions of Return